Frequently Asked Questions
Everything you need to know about our curated home collection.
What is the typical shipping time for home decor items?
All orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international orders may take 10-15 business days depending on the destination.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for home goods?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-made or personalized products are final sale and cannot be returned.
Are your products sustainably sourced?
Yes, we prioritize ethical manufacturing and sustainable materials. Most of our textiles are Oeko-Tex certified, and our wood products are sourced from FSC-certified forests.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged or defective, contact our support team within 48 hours with photos of the damage so we can arrange a replacement or refund.
Do you offer trade discounts for interior designers?
We do offer a professional trade program for interior designers and architects. Please contact our trade relations department with your credentials to apply for exclusive pricing.